12 questions to ask before hiring an ERP developer in Malaysia
Short answer: before you sign anything, make the vendor prove they understand your workflow and adoption, not just their tech stack. Most failed ERPs were sold by people who answered "can we build it" and never "will it get used." These twelve questions surface the difference.
Before the project
- Will you map our workflow before quoting? A quote before understanding the process is a guess. A system audit should come first.
- What happens to the parts of our process that are exceptions? Partial deliveries, special pricing, urgent orders. If they only design the happy path, staff will work around the system.
- Can we build in phases? A phased first version reduces risk. "Everything at once" is where budgets and timelines fail.
- What is the first version, and why that one? They should pick the most painful, highest-value workflow — not the easiest to build.
On AutoCount & integration
- Do you sell AutoCount licences? If yes, ask how that affects their recommendation. An independent partner has no licence target.
- How will you connect to AutoCount without breaking the accounting flow? They should know how AutoCount behaves, not just promise an "integration."
- Who owns our data, and can we export it? The answer should be: you do, and yes.
On adoption & people
- How do you make sure staff actually use it? Adoption is a design choice. Vague answers here predict a system nobody opens — the number one reason ERPs fail.
- Can frontline or non-technical staff use it with little training? Critical for warehouse and floor teams.
- Will you test with real users on a real busy day? A meeting-room demo is not a test.
After launch
- What does support and improvement look like? Systems evolve with usage; a one-and-done handover rarely survives.
- Can you fix or rescue an existing system, not just build new? A good partner will diagnose before recommending a rebuild — see ERP rescue.
How to use the answers
Specific, confident answers about workflow and adoption are the green flags. Answers only about technology, frameworks, and timelines — with nothing about how staff will actually use it — are the warning sign. The same lens applies to us; that is why we lead with a comparison you can check.
FAQ
What is the most important question?
"How do you make sure staff actually use it?" Adoption is where most expensive builds fail.
Should I get multiple quotes?
Yes — but compare on workflow understanding and adoption plan, not just price. The cheapest unused system is the most expensive outcome.
Is an independent developer better than a reseller?
For workflow problems around accounting, usually yes. For buying and setting up AutoCount itself, a reseller fits.
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