Case study: the delivery app that cut Terasek's team ~70%
I designed this system, so I will keep it factual rather than dramatic.
Terasek is a KL-based water-tanker company. It delivers water by lorry to construction sites, property developers, and data centres — customers where a single project can mean a steady stream of deliveries. The business was not failing. It was buried in paper.
The real problem: paperwork, not water
The hard part of this business was never pumping water. It was orchestrating lorries and the paperwork behind every drop.
The traditional flow looked like this:
- Print a delivery order (DO) for each job.
- The lorry driver carries it to site; the site manager signs the physical copy.
- The signed paperwork is carried back, then sent on to finance.
- Finance sorts through the stack before anything can be billed and collected.
That cycle could take weeks before a delivery turned into an invoice. And it created a hard ceiling: Terasek runs from KL. On physical paperwork alone, Jared could not realistically scale to Johor Bahru or Penang — you cannot run a paper trail across the country and still collect on time.
The solution: an app simple enough for any lorry driver
We built a mobile app for the delivery workflow with one non-negotiable design rule: a lorry driver with no office background has to be able to use it without training. If it is not that simple, it does not get used, and the whole thing collapses back to paper.
The driver captures the delivery and proof on the app on site, the site manager signs on the screen, and the record flows straight to finance — no physical DO to carry, sign, protect, or hand-deliver. This is the kind of delivery-order workflow and mobile app we build, connected through to accounting.
The result: everyone upstream and downstream wins
The change was not one team's win — it removed friction along the whole chain:
- Drivers stopped carrying, signing, and safeguarding paper. Their day got simpler.
- Sales got faster, more efficient collection — cash arrives sooner.
- Finance and accounting no longer sort through stacks of signed DOs; the data is already there.
- Jared runs the same sales volume with far fewer people — the team shrank by around 70% — and, just as importantly, can now expand to JB and Penang because the operation no longer depends on physical paperwork moving through KL.
The clearest single number: billing that used to take weeks of paperwork now lands within the same week as the delivery.
He experienced the result as a customer first, then joined Result Marketing as a partner.
What other logistics businesses can learn
If your delivery business runs on signed paper that takes weeks to reach finance, that paper is not just admin — it is a cap on how far you can grow. Headcount tied to moving and chasing documents is a design problem, not a staffing one. Digitise the proof at the point of delivery and the savings, the collection speed, and the ability to scale all arrive together.
We apply the same approach across logistics and delivery operations. Show us how your delivery order moves today.
Book a System Audit